We’re here to help

Questions, an alarm that didn’t ring, or something that could be better. We read every message.

Write to us

Email support@simplysealabs.com and tell us your phone and what happened. We usually reply within two working days.

My alarm didn’t ring

Open Chant, then You → Help & about → Alarm check. It shows anything standing in your alarm’s way and how to fix it.

iPhone: allow Chant’s alarms (Settings → Chant). On iPhones before iOS 26 alarms arrive as notifications, so keep your ringer on.

Android: allow notifications and “Alarms & reminders” for Chant. On Xiaomi, Redmi, OPPO, Vivo and similar phones, also turn on Autostart and set Chant’s battery use to “No restrictions”.

Manage or cancel your subscription

iPhone: Settings → your name → Subscriptions, or apps.apple.com/account/subscriptions.

Android: Play Store → your profile → Payments & subscriptions → Subscriptions, or play.google.com/store/account/subscriptions.

Cancel at least 24 hours before a trial or period ends to avoid the next charge.

Restore a purchase

In Chant, open You → Membership → Restore purchases, signed in to the same Apple or Google account you bought with.

Refunds

Payments are handled by Apple and Google, who decide refunds: on iPhone at reportaproblem.apple.com; on Android through Google Play’s refund help.

Your practice and a new phone

Chant keeps your practice on your phone, with no account. Your phone’s own backup (iCloud or Google) carries it to a new phone. Deleting the app deletes it.